We are proud that all our shipments go through 2 levels of packaging and 2 levels of inspection before dispatch. The chance of damage is very rare. However, in case if there is any damage, here’s how you can get a replacement:-
Apfet offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transportation, missing parts or accessories, defective, or different from its description on the product detail page on the website.
Replacement will not be made in cases of damage due to normal wear and tear, incidental damage due to malfunctioning of product, and negligence on part of the customer.
The replacement window is for 7 days from the date the order is delivered to you.
For any damaged or incorrect product received, you must contact us within 24 hours of delivery.
Before confirming an exchange/replacement, we would require proof of defect in the product in the form of a photo or the unboxing video.
Kindly share the unboxing video so that we can get it checked and assist you accordingly.
The replacement/Coupon code is processed only after the defective product is received and confirmed at the warehouse.
In case the product you have returned is out of stock, we will provide you with a coupon code equal to the value of the product you purchased. The coupon code will be sent to you via email and can be used to purchase anything of that value from the online store or the Apfet store within three months.
We will process a return only if:
We determine that the product was not damaged while in your possession.
The product is not different from what we shipped to you.
You return the product in its original condition (with the box, MRP tag intact, user manual, and all the accessories therein)
Please ensure the item(s) are packed securely to prevent any damage during transit.
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to WZ-910/3, Naraina Ring Road, Apfet
At Apfet, we offer free shipping in India for all orders above Rs.1000. For orders below Rs.1000, the shipping charges are applicable as per the product. Usually, we dispatch your order within 24 hours.
The Delivery timeline is a minimum of 6 days and a maximum of 7 days.
We can accept a cancellation request at any time before we ship your order. In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following the cancellation of an order, subject to deductions for any banking transaction charges incurred by us under your order and its cancellation.
Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.